About
Tenacity reduces turnover in industries where turnover costs are cripplingly high. Our software uses a behavior change method invented at MIT called “peer-rewards” to get employees to make a few small changes that will improve the quality of their workday and will deepen their social relationships with coworkers. These changes are strongly associated with higher retention rates. Turnover is a make or break problem in many industries. A call center’s biggest cost problem is turnover. High turnover rates and high replacement costs mean that the cost of losing employees is 140% of pretax profit. Current retention solutions/options mostly involve manual, hands-on management: recognition, mentoring, team-building, social events and consultants, all in a pressured, commoditized environment.